Growth & Strategy
You know what I realized after working with dozens of SaaS and e-commerce clients? Most businesses are stuck in what I call "marketing hamster wheel syndrome." They pour money into Facebook ads, Google campaigns, and SEO content, but the moment they stop feeding the machine, growth flatlines.
I discovered this the hard way when working with a B2B SaaS client who was spending $15K monthly on ads with decent ROAS, but their entire growth engine depended on that spend. One month they had to cut the budget due to cash flow issues, and their pipeline dried up completely.
That's when I started obsessing over what I call feedback loop marketing - building systems where your marketing efforts compound and reinforce themselves, creating sustainable growth that doesn't require constant fuel.
In this playbook, you'll discover:
This isn't about eliminating paid marketing entirely - it's about building systems that work with your paid efforts to create exponential rather than linear growth. Let's dive in.
Walk into any marketing conference or scroll through LinkedIn, and you'll hear the same advice repeated endlessly: diversify your channels, optimize your funnels, and scale your ad spend. The marketing industry has convinced us that sustainable growth comes from having more channels and bigger budgets.
Here's what every growth consultant will tell you:
This conventional wisdom exists because it's easier to sell. Agencies can charge more for managing multiple channels, consultants can bill hours for optimization projects, and software companies can sell you tracking tools. The entire industry profits from complexity.
But here's where this approach falls short: it creates marketing systems that require constant feeding. Every dollar you stop spending means growth stops. Every campaign you pause means leads dry up. You're not building a business - you're building an expensive habit.
The real problem? Most marketing advice treats symptoms, not causes. Instead of asking "How do I get more traffic?" the question should be "How do I create marketing that gets better over time?"
Who am I
7 years of freelance experience working with SaaS
and Ecommerce brands.
The turning point came when I was working with a B2B SaaS client who had what looked like a "successful" marketing setup on paper. They were generating decent leads through Facebook ads, had a solid email nurture sequence, and were even getting some organic traffic from their blog.
But something felt off. Despite consistent ad spend and decent conversion rates, their growth felt fragile. Every month was a battle to maintain momentum, and scaling required proportionally more budget. They were trapped in what I call the "linear growth trap" - more input required for more output, with no compounding effects.
The wake-up call came during a cash flow crunch. They had to cut their Facebook ad budget by 60% for two months, and their entire pipeline collapsed. That's when I realized we hadn't built marketing - we'd built an expensive dependency.
Here's what was really happening: their marketing channels were operating in isolation. Facebook ads brought in leads, but those leads had no reason to share or refer others. Their blog content was decent but wasn't connected to their product experience. Email subscribers received promotions but weren't becoming advocates. Each channel was a separate engine requiring its own fuel.
The breakthrough came when I started mapping out their customer journey differently. Instead of looking at touchpoints in isolation, I began looking for connection opportunities - moments where one marketing activity could trigger another, creating chains of actions that reinforced themselves.
That's when I discovered what I now call "feedback loop marketing" - the idea that sustainable growth comes not from having more channels, but from having channels that feed into each other, creating compound effects over time.
My experiments
What I ended up doing and the results.
After analyzing this pattern across multiple client projects, I developed what I call the FUEL Framework for building self-reinforcing marketing systems:
F - Flywheel Design: Instead of linear funnels, I design circular systems where the output of one stage becomes the input for another. For example, satisfied customers don't just complete a purchase - they generate content, referrals, and social proof that feeds back into the acquisition engine.
U - User-Generated Momentum: The key insight is that users themselves become part of your marketing machine. When someone gets value from your product, they naturally want to share that success. The trick is making it easy and beneficial for them to do so.
E - Experiential Integration: Your marketing doesn't stop when someone converts - it transforms. The product experience becomes part of your marketing strategy, creating moments that trigger word-of-mouth, content creation, and referrals.
L - Loop Amplification: Each cycle should be stronger than the last. More customers should mean better targeting data, more content, stronger social proof, and improved product-market fit, which attracts better customers, creating an upward spiral.
Here's how I implemented this framework with that SaaS client:
Stage 1: Mapping Current Disconnects
I started by identifying where their marketing efforts were ending in dead ends instead of feeding into the next stage. Their biggest leak was that happy customers had no structured way to become advocates.
Stage 2: Building Connection Points
We created what I call "momentum triggers" - specific moments in the customer journey designed to generate the next marketing action. For instance, when users achieved a key milestone in the product, they received a prompt to share their success story, which we then used for social proof and case studies.
Stage 3: Content Loop Creation
Instead of just creating blog content, we built a system where customer success stories became blog posts, which attracted similar prospects, who became customers, who generated more success stories. Each piece of content had multiple purposes and multiple distribution channels.
Stage 4: Referral System Integration
We didn't just add a referral program - we built referral opportunities into the natural product experience. When users achieved results, sharing became part of celebrating that success, not an awkward ask for help.
The results were remarkable, but not immediate. This is crucial to understand - feedback loops take time to build momentum, but once they do, the growth becomes exponential rather than linear.
Within the first 3 months, we saw:
But the real transformation happened months 6-12. The marketing system began operating semi-independently. New customers naturally generated content and referrals. The content attracted higher-quality prospects who converted better and stayed longer. Better customers meant better case studies, which attracted even better prospects.
Most importantly, when they did decide to add paid advertising back into the mix, the results were dramatically better. The same ad spend now generated higher-quality leads because the social proof, content library, and referral network created a stronger foundation for conversion.
The system had become anti-fragile - it got stronger under stress rather than weaker.
Learnings
Sharing so you don't make them.
Building feedback loop marketing taught me lessons that go far beyond just marketing tactics:
My playbook, condensed for your use case.
For SaaS specifically, focus on these key implementations:
For e-commerce stores, prioritize these loop elements:
What I've learned