Growth & Strategy
Last year, I was brought in to help a struggling B2B SaaS that was drowning in signups but starving for paying customers. Their metrics told a frustrating story: tons of new users daily, most using the product for exactly one day, then vanishing. Almost no conversions after the free trial.
The marketing team was celebrating their "success" - popups, aggressive CTAs, and paid ads were driving signup numbers up. But I knew we were optimizing for the wrong thing. We needed a real growth engine, not just traffic tricks.
Here's what I discovered: Most companies confuse growth tactics with growth engines. They throw money at Facebook ads, optimize conversion rates, and wonder why their growth stalls the moment they stop spending. A real growth engine is self-sustaining - it gets stronger over time, not weaker.
After working with this client (and several others), I've cracked the code on building sustainable growth systems. Here's what you'll learn:
Walk into any startup accelerator and you'll hear the same growth advice repeated like gospel. The industry has convinced founders that growth is about finding "one weird trick" or the perfect growth hack that unlocks exponential user acquisition.
Here's what most growth experts tell you to focus on:
This conventional wisdom exists because it sounds logical and there are famous success stories behind each approach. Dropbox's referral program, Slack's viral workplace adoption, Zoom's product-led growth during COVID.
But here's the problem: these are outcomes, not systems. You're seeing the final result of companies that built sustainable growth engines, but you're not seeing the underlying infrastructure that made those tactics work.
Most startups copy the tactics without understanding the engine. They build referral programs that nobody uses, optimize conversion rates on traffic that doesn't convert anyway, and wonder why their "viral" features fall flat. They're treating symptoms instead of building the system.
The real issue? They're optimizing for vanity metrics instead of building compounding growth loops that actually matter.
Who am I
7 years of freelance experience working with SaaS
and Ecommerce brands.
When I started working with this B2B SaaS client, they embodied everything wrong with typical "growth" approaches. Their dashboard looked impressive - thousands of daily signups, seemingly strong conversion rates on their landing pages, and plenty of trial users flowing through their funnel.
But when I dug deeper into their analytics, the real story emerged. Most users signed up, used the product once, and never came back. Their beautiful conversion funnel was actually a leaky bucket with holes everywhere.
The client's previous approach was textbook growth hacking:
It all looked sophisticated on paper. But the economics were broken. They were spending $50 to acquire users who generated $12 in lifetime value. Classic startup death spiral.
The breakthrough came when I realized we were optimizing for the wrong outcome. Instead of maximizing signups, we needed to maximize the right signups. Instead of casting the widest net, we needed to build a system that attracted and retained high-value users who would stick around long enough to see value.
That's when I knew we needed to completely rebuild their growth engine from the ground up, starting with a counterintuitive approach that would horrify most growth marketers.
My experiments
What I ended up doing and the results.
Instead of optimizing for more signups, I did something that made my client almost fire me: I made signup harder. Way harder.
Here's the exact system I implemented:
Step 1: Quality Gate Implementation
I replaced their frictionless signup with a qualification process:
My client panicked when signups dropped 60%. But something magic happened...
Step 2: Content-First Distribution Engine
While working on another project, I discovered that founder-led content was driving more qualified leads than any paid channel. I applied this insight:
Step 3: Feedback Loop Creation
The key insight: every user interaction should make the system smarter. I built loops where:
Step 4: Compound Growth Mechanisms
Instead of relying on individual viral features, I built systems that strengthened over time:
The result? A growth engine that got stronger with every new customer rather than requiring constant fuel injection.
The transformation didn't happen overnight, but the metrics tell the story:
Month 1-2: The Scary Dip
Month 3-6: The Compound Effect Kicks In
Month 6+: Self-Sustaining Growth
The most important metric? Growth became predictable. Instead of worrying about next month's numbers, we could forecast growth quarters in advance based on the systems we'd built.
Learnings
Sharing so you don't make them.
Building this growth engine taught me seven crucial lessons that most founders learn the hard way:
1. Quality trumps quantity every single time
100 engaged users will always outperform 1,000 tire-kickers. Design your system to attract the right people, not the most people.
2. Friction isn't always the enemy
The right kind of friction acts as a quality filter. Make it easy for qualified prospects and harder for everyone else.
3. Growth engines require patience
Expect a 2-3 month period where things look worse before they get better. Most founders panic and revert to tactics during this phase.
4. Distribution beats product
A decent product with amazing distribution will beat an amazing product with poor distribution every time. Focus on the engine first.
5. Feedback loops are everything
Your growth engine should get smarter with every user interaction. If you're not learning and improving, you're just running tactics.
6. Network effects compound slowly, then suddenly
True network effects take 6-12 months to show up, but when they do, they're unstoppable. Most founders give up right before the inflection point.
7. Measure leading indicators, not vanity metrics
Track user activation, engagement depth, and referral quality - not just signups and traffic. The right metrics predict future growth.
My playbook, condensed for your use case.
What I've learned