Growth & Strategy
Last month, I got on a call with a SaaS founder who was celebrating his "amazing growth metrics." His website traffic was up 300%, email signups were through the roof, and his social media engagement was hitting new highs every week.
"So what's your actual revenue growth?" I asked.
Silence. Then: "Well, we're working on converting all this awareness into paying customers..."
Here's the thing - after 7 years building websites, funnels, and growth systems for startups and ecommerce stores, I've seen this story play out dozens of times. Founders obsess over vanity metrics while their actual growth engines remain broken.
Most businesses track the wrong metrics entirely. They measure inputs (traffic, clicks, impressions) instead of outputs (revenue, retention, customer lifetime value). They celebrate noise while missing the signal.
In this playbook, you'll learn:
Stop measuring everything and start measuring what matters. Let's dive into what growth metrics actually drive results.
Walk into any startup accelerator or read any growth marketing blog, and you'll hear the same advice about tracking growth metrics. The standard recommendation goes something like this:
"Track your funnel metrics at every stage:"
Then layer on the "engagement metrics" - time on site, pages per session, email open rates, feature usage analytics. Add some "efficiency metrics" like cost per click, lead velocity rate, and sales cycle length.
The logic sounds solid: measure everything, optimize incrementally, and compound those improvements. Most analytics tools even give you beautiful dashboards with 50+ metrics tracked in real-time.
Why this conventional wisdom exists:
This approach comes from the assumption that more data equals better decisions. It's the "spray and pray" method of analytics - track everything and hope the insights emerge naturally.
Where it falls short in practice:
Here's what happens in reality: you end up with metric paralysis. Your team argues about which metrics to focus on. You optimize for vanity metrics that make reports look good but don't move revenue. You miss the 2-3 metrics that actually indicate whether your growth engine is working.
Most importantly, you confuse motion with progress. High traffic with low conversions feels like success until you realize you're attracting the wrong audience entirely.
Who am I
7 years of freelance experience working with SaaS
and Ecommerce brands.
Two years ago, I worked with a B2B SaaS client who perfectly embodied this metrics madness. They were a project management tool targeting small agencies, and their founder was obsessed with their "growth dashboard."
When I first looked at their analytics, I saw what looked like a hockey stick growth story. Website traffic had grown 400% over six months. Email list was approaching 10,000 subscribers. Their weekly newsletter had a 35% open rate. Social media engagement was through the roof.
But here's what the dashboard didn't show clearly: they had added exactly 12 paying customers in those same six months.
The founder kept saying, "We just need to optimize our conversion funnel." But when I dug deeper into their metrics, I found the real problem. They were attracting freelancers and solopreneurs with their content, while their product was designed for teams of 5+ people.
Their traffic was growing because they were solving the wrong problem for the wrong people.
We spent weeks analyzing conversion rates, A/B testing landing pages, and tweaking email sequences. Nothing moved the revenue needle because we were optimizing the wrong part of the system.
That's when I realized the fundamental issue: they were measuring inputs (traffic, signups, engagement) instead of measuring whether their growth engine was actually working. They had no clear metric that indicated "healthy growth."
This isn't unique to that client. I've seen e-commerce stores celebrate traffic spikes while their average order value plummeted. I've worked with agencies who boasted about lead generation while their client retention was terrible.
The pattern was always the same: companies measuring everything except the metrics that actually indicated sustainable, profitable growth.
My experiments
What I ended up doing and the results.
After that project failed to move the revenue needle despite "improving" dozens of metrics, I developed what I now call the Growth Engine Health Framework. Instead of tracking everything, I focus on three layers of metrics that actually predict success.
Layer 1: Engine Output Metrics (Revenue Reality)
These are the only metrics that matter at the end of the day:
Layer 2: Engine Efficiency Metrics (System Health)
These metrics tell you if your growth engine is sustainable:
Layer 3: Engine Fuel Metrics (Input Quality)
These determine if you're feeding your engine the right raw materials:
For the SaaS client I mentioned, we rebuilt their entire metrics strategy around this framework. Instead of celebrating 10,000 email subscribers, we focused on the 847 subscribers who matched their ideal customer profile of agency owners with 5+ employees.
We stopped optimizing for overall website traffic and started optimizing for traffic from agency-focused content and channels. We measured activation not as "first login" but as "invited team members and created first project."
The shift was dramatic. Within two months, their qualified lead velocity rate increased 300%. More importantly, their monthly revenue growth rate went from 2% to 15% per month.
The results from implementing this framework have been consistent across multiple client projects:
For the SaaS client mentioned:
Pattern I've observed across projects:
Companies that adopt this 3-layer approach typically see revenue growth stabilize and become predictable within 60-90 days. The key shift isn't just the metrics themselves, but the behavior change they drive.
When your growth dashboard shows qualified lead velocity instead of total traffic, your marketing team starts creating content for your ideal customer profile. When you measure activation rate instead of signup rate, your product team optimizes for value delivery instead of conversion tricks.
Unexpected outcome: Teams become more focused and confident in their growth strategies. Instead of chasing every potential optimization, they have clear indicators of what's working and what isn't.
Learnings
Sharing so you don't make them.
The biggest lesson: Measure outcomes, not activities.
When this approach works best: For businesses with clear ideal customer profiles and established product-market fit. When it doesn't: For very early-stage startups still figuring out who their customers are.
My playbook, condensed for your use case.
For SaaS startups, focus on these specific implementation points:
For ecommerce stores, prioritize these growth engine metrics:
What I've learned